According to Greg Casey, Sales Director at Digital Realty “The foundation for all services is server housing.” While some Managed Service Providers (MSPs) may solely require server space for their customers, it is crucial to ensure that the highly sensitive hardware operates under optimal conditions with high reliability.

#1: Strong customer loyalty and customer satisfaction

By enhancing your service offering and improving SLAs, such as providing 99.999% uptime reliability, 24/7 technical support, year-round security personnel, and over 700 connectivity options, you can achieve high customer satisfaction and strengthen customer loyalty.

#2: Constant on-site expert personnel

Access to an experienced and specialised team of professionals 24/7 ensures quick response times in case of disruptions or inquiries, leading to higher customer satisfaction and enhancing your reputation as an MSP.

#3: No risk of (planning) errors

Working in a data centre eliminates the risk of installing something incorrectly or planning an incorrect solution. Service planners are available to design the appropriate cage or private room for your customers and find efficient solutions. In case of mistakes, the responsibility falls on the data centre employees, not on you.

#4: Physical security through surveillance

Data centres provide highly secure environments for sensitive IT infrastructures. Access restrictions, monitoring, access controls, and advanced security systems protect sensitive data from physical access by unauthorised individuals. This protects you and your customers from potential security risks.

#5: Improved outage management

Highly available data centres have redundant generators, cooling systems, and power lines, minimising downtime and financial losses in the event of failures. Frequently needed spare parts are stocked, and data centres receive priority for replenishment, ensuring efficient outage management.

#6: Increased connectivity options

Data centres offer numerous connections with businesses, cloud service providers, and internet exchange points. Utilising cross-connects enables direct and secure connections, resulting in faster and more efficient data transfer, improved performance, and increased productivity. Collaboration with other companies in the data centre space can lead to community effects.

#7: Financial predictability for your customers

Monthly fixed pricing structures offered by data centre operators facilitate accurate cost forecasting for IT support service providers and their customers. There are no extreme cost fluctuations or surcharges due to hardware failures or electricity price fluctuations, simplifying financial planning.

#8. Sustainability built into the design

Our data centres are designed to use the most cutting edge technologies that reduce the impact on the environment. By moving your IT infrastructure into our colocation data centres, you can take advantage of these technologies, which can help you and your customers to reach your ESG goals.

Navigating Digital Transformation Challenges: A Guide for Managed Service Providers