Gartner® Report - How Financial Services Leaders Can Use Lessons From History for GenAI Adoption

As the digital revolution continues, financial services organisations face the challenge of integrating generative artificial intelligence (GenAI) into their operations. There’s no one-size-fits-all approach to adopting GenAI, as different firms across the industry have unique business strategies and priorities.

“The adoption of transformative technology in financial services varies widely, primarily along two dimensions: early versus late adoption and incremental versus transformational adoption. These dimensions create a matrix, with each quadrant representing a distinct approach to integrating technologies like GenAI.”

By learning historical technology adoption strategies, financial services leaders can make informed decisions to better navigate the complexities of GenAI integration. This report provides a detailed framework to help:

• Use the adoption matrix to identify the best GenAI implementation approach tailored to a firm’s business priorities and strategy alignment
• Evaluate the pros and cons of four different adoption methods to effectively balance the potential risks and rewards in your AI strategy

Plan your next steps using historical examples and proven strategies from leading firms.

Gartner®, How Financial Services Leaders Can Use Lessons From History for GenAI Adoption, Kristy Hoffman, Van To, 2 November 2023.

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